| Privacy and Security |
Security Pledge
Dotbike Ltd. is committed to respecting your privacy. In general, you can visit Dotbike without revealing any information about yourself.
We do collect information regarding visitors to our Web site. Some information is required in order to process orders, for example. We analyze this data for trends and statistics to help us provide you with a better service.
Privacy Policy
To process your order, we require your name, billing address, phone number, email address and credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order.
If we need to contact you, we will contact you via email first. If unsuccessful (or time is critical), we will try to contact you by phone.
Any information provided by you will be used for Dotbike's purposes only. However, Dotbike may need to provide your name and delivery address to third parties that are involved in the processing of your order when delivering specific services to you (for example, the financial institution that issued your credit card or the courier that delivers your order).
Your information will not be shared with individual or other companies (such as direct mail organizations or other third parties) unless required by law.
There are times when we may request information from you, such as your, name, address and e-mail address. When additional information is requested, we will try to let you know at the time of collection how we intend to use the personal information you provide, such as respond to your inquiry, accept an order, conduct a survey or allow you to access specific information such as account information, etc. We do our best to maintain the accuracy of any personal information you do supply to us.
You can help Dotbike update and maintain the accuracy of any personal information you supply by using the account profile pages or notifying Dotbike of any changes to your address, title, phone number or e-mail address
Cookie Information
Cookies are small bits of text used by a browser to store information on your computer�s hard drive. Each cookie can only be read by the web server that originally issued it.
Cookies cannot profile your system or collect information from your hard drive. Most On-Line retailers use cookies.
Dotbike uses Cookies to let us know you are a prior customer and thus you will not need to re-enter certain information every time you shop at the site. In particular we use the cookie to reference the items you have previously put in your basket in case you were unable to complete your purchases on a previous visit.
We do not use cookies to store credit card numbers, address information or any other personal information.
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| Telephone Contact |
You will often see Internet companies describing themslves as a 'value' retailer whose whole business is geared towards delivering great products at even better prices, as efficiently as possible, which often means it is diffiucult to speak to them.
However, we know how frustrating it can be dealing with companies who dont advertise a phone number and want to be different.
So if you want to talk to some people who are passionate about bikes (and IT!) call us. Our number is 01367 888235, and you will be through to our warehouse in Oxfordshire.
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| International Orders |
Dotbike are able to offer a worldwide service, with the exception of deliveries to the USA and Canada.
VAT (Value Added Tax)
All our prices include VAT at the prevailing UK rate, 17.5% on most items, 0% for helmets and childrens clothes.
We must include VAT for all items delivered to a UK or EU (European Union) address.
We are happy to deduct the VAT for deliveries outside the EU. This includes deliveries to the Bailiwick of Guernsey and States of Jersey, which are outside the European Union with respect to VAT.
To qualify for VAT-free shipping, it's the delivery address, not the cardholder address, or invoice address which must be outside the UK or EU. International residents shipping products to UK/EU addresses will be charged VAT.
Delivery Charges
Dotbike offers free delivery to the UK mainland. For all other destinations we will quote a delivery charge. We have found that small items can be sent via Royal Mail Airsure at reasonable rates, but larger items such as bikes, frames and wheels the delivery charges are prohibitive.
How do I proceed?
- Simply add the items you want to the basket, and place your order. VAT id deducted at this stage if applicable.
- Our system flags your order to our staff who will calculate the best delivery price.
- Your order is amended to show this charge, and we email you with he details.
- If you are happy with the price quoted and wish to proceed, then we ask you to retrurn to your order to complete payment processing.
Delivery to USA and Canada
We regret that we are no longer able to deliver to the USA and Canada. This is due to restrictions placed on us by our Insurers and some of our Suppliers.
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| Returns |
Returns Policy
Every time you shop at dotbike we want you to be delighted with your purchase
and the service. However sometimes things do go wrong. In these hopefully rare
occasions we would ask that you get in touch with us by email at customerservice@dotbike.com at the very
earliest opportunity when we will do our utmost to put things right as quickly
as possible. Whatever the problem though, the important thing to do is get in
contact with us.
We won't quibble about accepting items back, however we do ask for the following conditions to be met:
If you have changed your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR)
you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us.
Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense.
Once the item is received at dotbike.com, we'll issue a full refund for the product to your original payment method.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days .
If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly.
Items should be returned in their original packaging complete with all accessories and documentation.
Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and for UK customers
we will reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete
with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and
for UK customers we will reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period,
you are entitled to a warranty repair. General wear and tear is not covered, nor is incorrect or inappropriate fitting and use.
Please contact us and we will advise the way forward for your particular item.
Did we supply the wrong part?
Unfortunately we all make mistakes, and sometimes a manufacturers box doesnt contain what it says on the label. Let us know within 7 days and we will get a replacement
to you, and for UK customers we will reimburse your reasonable return carriage costs.
International Orders
Please note that we are unable to reimburse carriage costs for international orders.
Need to return an item?
Simply email or phone us to get things underway.
None of the above affects your statutory rights.
Any disputes will be settled in accordance with English Law
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| Order Status Codes |
Order Status Codes
We use the following Order Status Codes:
Pending
Your order has been entered on the system but has not yet been accepted (It may be awaiting payment).
Accepted
Your order has been accepted onto our system and awaits action.
Stock Allocated
Your order has been reviewed by Dotbike, and we have allocated stock for this order. This may be stock that we physically have in our warehouse, or stock that is in transit from our suppliers.
Awaiting Dispatch
Stock is physically in our warehouse, and is awaiting dispatch.
Dispatched
Your order has been dispatched.
Complete
Your orde has been dispatched, and is now complete.
International Orders
For International orders, the following codes are also used:
Awaiting Carriage Pricing
We are currently calculating the shipping costs for this order.
Carriage Price Confirmed
We have calculated the international shipping costs, and if this is acceptabe you can now enter your payment details.
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| Business Terms |
Order Acceptance
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled your Order.
Non-acceptance of an order may be a result of (but not limited to) one of the following:
- The product you ordered being found to be unavailable
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
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| Browser Support |
We have made every effort to make this website accessible. The site has been coded using web standards (XHTML 1.0 & CSS level 2) and will therefore run correctly on all current and future browsers that fully support these standards.
Supported Browsers
Browsers that are currently supported are:
- Google Chrome
- Firefox 3 (and above) for PC and MAC
- Safari (besides v1.0.3 - see below)
- Internet Explorer 7 (and above)
- Opera
Known Browser Issues
- Firefox 1 and 2 have some issues with some CSS that we are now using. The site should still be functional for these browsers, but its just not so pretty especially during the checkout process!
Unsupported Browsers
There are, however, a number of browsers that are not supported. These browsers are:
- Internet Explorer 5 for Mac - a browser that is now unsupported by Microsoft
- Safari 1.0.3 - has problems with 128bit Encryption, therefore does not allow the access of secure areas (i.e. checkout, shopping basket, my account)
- Internet Explorer 4 - old, unsupported browser - does not strictly support xhtml or css2
- Netscape Navigator 4 - old, unsupported browser - does not strictly support xhtml or css2
In addition, we have seen problems with some later versions of Netscape Navigator that are not supporting 128-bit encryption.
Improve Text Readability in Firefox
Many users of Firefox on Windows do not have the correct Clear Type settings. To rectify:
- Right Click on your Windows desktop >> Properties >> Appearance >> Effects
- In the "Effects" window, there is a checkbox "Use the following method to smooth edges of screen fonts:"
- Make sure this check box is ticked, and that Clear Type is selected in the drop down box.
- Click OK.
Thats it. You will notice a clear improvement in the way Firefox displays text (for all websites, not just Dotbike)
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| How to Enable Cookies |
To enable cookies, follow the instructions below for the relevant browser.
Mozilla Firefox (1.5 final release and earlier)
- Go to the "Tools" menu.
- Select "Options".
- Select the "Privacy" icon in the left panel.
- Check the box corresponding to "Allow sites to set cookies".
- Click "OK" to save changes.
Netscape 7.1/Mozilla 5.0
- Select "Preferences" from the Edit menu.
- Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
- Under "Privacy & Security", select "Cookies."
- Select "Enable all cookies".
- Click "OK".
Microsoft Internet Explorer 6.0+
- Select "Internet Options" from the Tools menu.
- Click on the "Privacy" tab.
- Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
- Click "OK".
Microsoft Internet Explorer 5.x
- Select "Internet Options" from the Tools menu.
- Click on the "Security" tab.
- Click the "Custom Level" button.
- Scroll down to the "Cookies" section.
- Set "Allow cookies that are stored on your computer" to "Enable".
- Set "Allow per-session cookies" to "Enable".
- Click "OK".
Opera 7.x
- Select "Preferences" from the Tools-menu.
- Click the Privacy selection near the bottom left of the window.
- Enable cookies checkbox must be checked.
- Accept all cookies should be selected in the "Normal coookies" drop-down.
- Click "OK".
Safari (all versions)
- Select "Preferences" from the Safari menu.
- Click on the Security icon.
- Under Accept Cookies the "Always" or "Only from sites you navigate to" must be selected.
- Click "OK".
Google Chrome
- Please see the google article here
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| How to Enable Javascript |
To enable javascript, follow the instructions below for the relevant browser.
Mozilla Firefox 1
- Open Firefox.
- On the Tools menu, click Options.
- Click Web Features in the Options list
- Under the Web Features section, check the box next to Enable JavaScript.
- Click the Advanced button to open the Advanced JavaScript Options box.
- Check the boxes under Allow scripts to section that you want to allow.
- Click OK.
- Click OK.
Mozilla Firefox 2+
- Open Firefox.
- On the Tools menu, click Options.
- Click on the Content icon.
- Check the box next to Enable JavaScript.
- Click the Advanced button to open the Advanced JavaScript Options box.
- Check the boxes under Allow scripts to section that you want to allow.
- Click OK.
- Click OK.
Netscape 7 / Mozilla
- Open Netscape (/ Mozilla).
- On the Edit menu, click Preferences.
- Double click Advanced in the Category list.
- Select Scripts & Plugins from the menu.
- Under the Enable JavaScript for section, check the box next to Navigator.
- Check the boxes under Allow scripts to section that you want to allow.
- Click OK.
Microsoft Internet Explorer 5.0+
- Open Internet Explorer
- Select "Internet Options" from the Tools menu.
- On the Security tab, click Internet.
- Click Custom Level.
- Scroll down to Active scripting.
- Click Enable (or Prompt).
- Click OK.
- Click Yes.
- Click OK.
Opera 7+
- Open Opera.
- On the Tools menu, click Preferences.
- Click Content in the Preferences list.
- Check the box next to Enable JavaScript.
- Click the JavaScript Options button to open the JavaScript Options box.
- Check the boxes that you want to allow.
- Click OK.
- Click OK.
Safari (all versions)
- Open Safari
- On the Safari menu, click on Preferences.
- Click the Security icon.
- Click on Enable JavaScript next to the Web Content section if it is not checked.
- Close the Preferences window.
- Close and restart Safari.
Google Chrome
- As of Build 0.2.149.130 (October 17, 2008) I have not found any way to disable JavaScript
A useful resource for browser settings can be found here
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