| Returns |
Returns Policy
Every time you shop at dotbike we want you to be delighted with your purchase
and the service. However sometimes things do go wrong. In these hopefully rare
occasions we would ask that you get in touch with us by email at customerservice@dotbike.com at the very
earliest opportunity when we will do our utmost to put things right as quickly
as possible. Whatever the problem though, the important thing to do is get in
contact with us.
We won't quibble about accepting items back, however we do ask for the following conditions to be met:
If you have changed your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR)
you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us.
Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense.
Once the item is received at dotbike.com, we'll issue a full refund for the product to your original payment method.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days .
If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly.
Items should be returned in their original packaging complete with all accessories and documentation.
Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and for UK customers
we will reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete
with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and
for UK customers we will reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period,
you are entitled to a warranty repair. General wear and tear is not covered, nor is incorrect or inappropriate fitting and use.
Please contact us and we will advise the way forward for your particular item.
Did we supply the wrong part?
Unfortunately we all make mistakes, and sometimes a manufacturers box doesnt contain what it says on the label. Let us know within 7 days and we will get a replacement
to you, and for UK customers we will reimburse your reasonable return carriage costs.
International Orders
Please note that we are unable to reimburse carriage costs for international orders.
Need to return an item?
Simply email or phone us to get things underway.
None of the above affects your statutory rights.
Any disputes will be settled in accordance with English Law
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